Website Super Systems Inc
This Position will sponsor a Secret Clearance with LOTS of growth opportunity
As part of a base level contracted enterprise IT service delivery team, handles daily maintenance and troubleshooting, engineering and installation and testing of copper and fiber optic inside and outside plants, both classified and unclassified systems
Configure/install/implement/test/troubleshoot all high-speed copper cabling distributed across the campus in a converged architecture
Configure/install/implement/test/troubleshoot fiber cabling distributed across the campus in a converged architecture
Monitor all hardware ‘stock items’ to assure proper level are maintained
Provide materials list and labor estimates for upcoming project work
Update and maintain cable topology drawings/fiber availability drawings using AutoCAD
Document/update new processes and changed processes
Capture all service incident and or service requests in applicable AF ticketing systems
Manage work orders according to contract metric thresholds while providing premier customer service delivery
Install communications backboards, rack and equipment cabinets where needed
Install fiber optic cabling direct buried, and or using campus manhole/conduit systems
Operate in underground / confined spaces safely and professionally
Monitor, test and calibrate all test equipment in the installation, maintenance and repair of the base cable plant
Professionally interact with customers and help resolve customer issues as required
Provide planned and/or emergency after-hours support as needed
Job Requirements:
Familiar with Windows 11 and Microsoft Office suite (Word / Excel / PowerPoint applications) 2013-2019
Experience in installation/termination/testing/troubleshooting of structured cabling (CAT5e, CAT6) copper cabling plant is a must
Experience in installation/termination/testing/troubleshooting inside / outside plant (multi-mode and single-mode) fiber optic cable plants are a must
Proficient with cable test equipment and working knowledge of all applicable TIA/EIA cabling standards a must
Ability to lift about 70+lbs required
Critical thinking and leadership skills required for problem identification and resolution
Strong written and verbal communication skills
Strong troubleshooting skills & Strong customer service skills
High School Diploma with three years of experience